1. Introduction
At Mera Kisan, we take pride in delivering high-quality products to our customers. Please note that we do not offer returns or refunds except in cases where the product delivered is damaged or defective.
By placing an order with us, you agree to the terms outlined in this Return & Refund Policy.
2. No Return Policy
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We do not accept returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
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Returns are only applicable if the item is received in a damaged or defective condition.
3. Damaged or Defective Products
If you receive a damaged or defective product, please follow the steps below:
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Notify Us Within 48 Hours: You must inform us at info.merakisan@gmail.com within 48 hours of receiving the product.
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Provide Proof: Share clear photos or videos of the damaged/defective item and the packaging.
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Review & Approval: Our team will review your request and confirm if it qualifies for a replacement or refund.
4. Refunds / Replacements
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If approved, we will either:
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Replace the product with a new one, or
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Issue a refund to your original payment method.
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Refunds may take 5–7 business days to reflect in your account, depending on your bank/payment provider.
5. Shipping Costs
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Shipping charges are non-refundable unless the return is due to our error (damaged or defective product).
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In the case of an approved return, we will provide instructions on how the item will be collected or returned.
6. Contact Us
For any issues related to damaged or defective products, please contact us at:
📧 info.merakisan@gmail.com / info@merakisan.com
📞 +91-90237 31197
📍 Gujarat, India